Privacy policy

Privacy Policy & Communication Terms

Effective Date: August 2026
Business Name: InnoHaus Contractors LLC
Website: innohauscontractors.com

1. Introduction

InnoHaus Contractors LLC respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an inspection or estimate, contacting our team, or using our services.

This Privacy Policy & Communication Terms explains how we may collect, use, store, and protect information obtained through our website, online forms, telephone communications, text messaging, email, and other interactions with InnoHaus Contractors.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this policy.

2. Communication & Customer Engagement

When you contact or do business with InnoHaus Contractors, we may communicate with you regarding:

Inspection and estimate requests
Roofing, fire restoration, construction, and remodeling inquiries
Appointment scheduling and confirmations
Project updates and service communications
Insurance-related project coordination
Customer service and follow-up
Feedback and review requests
Occasional service announcements or promotions, where permitted
Communication may occur through:

SMS or MMS text messaging
Email
Telephone calls
Website forms
Other communication methods you choose to use when contacting us
Communication frequency will vary depending on your request, project, and relationship with InnoHaus Contractors.

Message and data rates may apply for text communications.

3. Consent & Communication Control

You may provide consent to communicate with you when you:

Submit a form through our website
Request an inspection, estimate, consultation, or service
Provide your telephone number or email address
Contact InnoHaus Contractors directly
Become a customer or request information about a project
Providing a telephone number does not automatically require you to consent to promotional text messages as a condition of purchasing our services.

You may opt out of applicable text communications at any time by replying STOP.

For assistance with text communications, reply HELP or contact InnoHaus Contractors directly.

Opting out of promotional communications may not prevent us from contacting you when necessary regarding an active project, requested service, transaction, appointment, safety matter, or other non-marketing communication permitted by law.

4. Information We Collect

A. Information You Provide

Depending on how you interact with us, we may collect information such as:

Name
Email address
Telephone number
Property or service address
Project location
Information about roofing, fire damage, construction, or remodeling needs
Inspection or estimate requests
Messages and form responses
Photographs, documents, or files you voluntarily provide
Information necessary to coordinate an insurance-related project
Other information you voluntarily provide to our team
Please do not submit highly sensitive personal information through general website forms, email, or text messaging unless specifically requested through an appropriate secure method.

B. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
General geographic location
Browser and device information
Pages visited
Date and time of visits
Referral source
Website interactions and navigation activity
This information may be used to understand website performance, improve the visitor experience, maintain security, and evaluate our marketing efforts.

5. Cookies, Analytics & Tracking Technologies

InnoHaus Contractors may use cookies and similar technologies to understand website activity and improve our services.

These technologies may include services such as:

Google Analytics
Google advertising and measurement tools
Meta advertising and measurement tools
Website performance and security technologies
Call or lead tracking technologies, when applicable
These tools may collect information about how visitors find and interact with our website and may use cookies or similar identifiers according to the provider's own privacy practices.

You may be able to limit or disable certain cookies through your browser settings or available consent controls.

6. How We Use Information

Information collected by InnoHaus Contractors may be used to:

Respond to inquiries
Schedule inspections, estimates, or appointments
Provide roofing, fire restoration, construction, and remodeling services
Prepare estimates and project information
Communicate about active or requested projects
Coordinate appropriate insurance-related restoration work
Provide customer service
Improve our website and customer experience
Measure advertising and marketing performance
Maintain website and business security
Prevent fraud, misuse, or unauthorized activity
Maintain appropriate business and legal records
Comply with applicable laws and regulations
InnoHaus Contractors does not sell personal information.

7. Text Messaging & Mobile Information

If you provide your mobile number and consent to receive text messages from InnoHaus Contractors, messages may include appointment information, project updates, service follow-ups, customer support, review requests, or other communications associated with your interaction with us.

Message frequency varies.

Message and data rates may apply.

You may reply STOP to opt out of applicable text messages and HELP for assistance.

Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers when necessary to operate our messaging and communication systems, provide requested services, or comply with applicable law.

8. Sharing Information & Service Providers

We may use trusted third-party service providers to help operate our business, including providers for:

Website hosting and maintenance
Analytics
Customer communications
Text messaging and email delivery
Scheduling or customer management
Advertising and campaign measurement
Data storage and security
Payment or business administration, when applicable
These providers may receive information only as reasonably necessary to perform services on our behalf and are subject to their own contractual and legal privacy obligations.

We may also disclose information when reasonably necessary to:

Comply with applicable laws, regulations, court orders, or legal processes
Protect the rights, property, or safety of InnoHaus Contractors, our customers, or others
Detect or prevent fraud, abuse, or security threats
Complete a business transaction permitted by law
9. Data Security

InnoHaus Contractors takes reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, or disclosure.

These measures may include secure website technology, access controls, authentication, software updates, and appropriate internal procedures.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

For your protection, avoid sending highly sensitive information through ordinary email, website forms, or text messages unless specifically requested through an appropriate secure method.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, review platforms, payment services, or other external resources.

InnoHaus Contractors does not control the privacy practices of third-party websites or services. When you leave our website, the privacy policy of the third party will govern your interaction with that service.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Respond to inquiries
Provide and document services
Maintain customer and project records
Fulfill contractual obligations
Resolve disputes
Meet insurance, accounting, tax, warranty, or legal requirements
Protect legitimate business interests
Information that is no longer reasonably required may be deleted, securely disposed of, or anonymized as appropriate.

12. Your Privacy Choices & Rights

Depending on where you reside and applicable law, you may have rights concerning your personal information, which may include the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Manage certain cookie or tracking preferences
Some information may need to be retained when required for an active project, contractual obligation, warranty, recordkeeping requirement, legal obligation, or other permitted business purpose.

To make a privacy request, please contact InnoHaus Contractors using the contact information below.

13. Children's Privacy

The InnoHaus Contractors website and services are intended for adults seeking residential or commercial contracting services.

We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. Changes to This Policy

InnoHaus Contractors may update this Privacy Policy & Communication Terms periodically to reflect changes in our services, technologies, business practices, or applicable legal requirements.

When material changes are made, the revised policy will be posted on this website with an updated effective date.

15. Contact Information

For questions, privacy requests, or concerns regarding this policy, please contact:

InnoHaus Contractors LLC
Website: innohauscontractors.com
Service Areas: Lubbock, West Texas & the Dallas–Fort Worth Area

Please use the contact information provided on our website to reach our team regarding privacy or communication requests.