Privacy Policy & Communication Terms
Effective Date: September 2026
Business Name: InnoHaus Contractors LLC
Website: innohauscontractors.com
1. Introduction
InnoHaus Contractors LLC respects your privacy and is committed to protecting the information you provide when visiting our website, requesting an inspection or estimate, contacting our team, or using our roofing, remodeling, restoration, and construction services.
This policy explains how information may be collected, used, stored, and protected through our website, online forms, communications, analytics, and related business systems.
By using our website or voluntarily submitting information to us, you acknowledge the practices described in this policy.
2. Communication & Engagement
When you interact with InnoHaus Contractors, you may receive communications related to:
- Website inquiries and service requests
- Inspection and estimate requests
- Roofing, remodeling, construction, and restoration projects
- Appointment scheduling and confirmations
- Project updates
- Customer support and follow-ups
- Insurance-related restoration or repair coordination
- Feedback and review requests
- Occasional service announcements or promotions, where permitted
Communication may occur through:
- SMS/MMS text messaging
- Telephone calls
- Website forms
- Other communication methods you choose when contacting us
Communication frequency will vary depending on your inquiry, requested services, and active projects.
Message and data rates may apply.
3. Consent & Communication Control
You may provide consent to communicate with you when you:
- Submit a form through our website
- Request an inspection, estimate, consultation, or service
- Provide your telephone number or email address
- Contact InnoHaus Contractors directly
- Become a customer or request information about a project
Where consent is required for promotional text messaging, providing a telephone number does not constitute consent to receive promotional messages as a condition of purchasing services.
You may opt out of applicable text communications at any time:
- Text Messages: Reply STOP
- Help: Reply HELP
- Direct Request: Contact InnoHaus Contractors directly
Opting out of promotional communications may not prevent communications reasonably necessary for an active project, appointment, requested service, transaction, safety matter, or other non-marketing purpose permitted by law.
4. Information We Collect
A. Information You Provide
We may collect information such as:
- Name
- Email address
- Telephone number
- Property or service address
- Project location
- Service and project details
- Inspection and estimate requests
- Form responses and messages
- Photographs, documents, or files you voluntarily submit
- Information necessary to coordinate insurance-related repair or restoration projects
- Other information you voluntarily provide
Please avoid submitting highly sensitive personal information through general website forms, email, or text messaging unless specifically requested through an appropriate method.
B. Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- General geographic location
- Device and browser information
- Pages visited
- Date and time of visits
- Referral source
- Website interactions and navigation activity
This information helps us understand website performance, improve the visitor experience, maintain security, and evaluate our marketing efforts.
5. Cookies, Tracking & Analytics
InnoHaus Contractors may use cookies and similar technologies to understand website activity, measure performance, and improve our services.
These technologies may include:
- Google Analytics
- Google advertising and measurement tools
- Meta advertising and measurement tools
- Website performance and security technologies
- Call or lead tracking technologies, when applicable
These tools may collect information about how visitors find and interact with our website according to the respective provider’s privacy practices.
You may be able to manage or disable certain cookies through your browser settings or available website consent controls.
6. How We Use Information
We may use collected information to:
- Respond to inquiries
- Schedule inspections, estimates, and appointments
- Provide roofing, remodeling, additions, fire restoration, and construction services
- Prepare estimates and project information
- Communicate about active or requested projects
- Coordinate insurance-related restoration and repair work
- Provide customer service and follow-up
- Improve website performance and user experience
- Measure website traffic, advertising, and marketing effectiveness
- Maintain business and website security
- Prevent fraud, misuse, or unauthorized activity
- Maintain appropriate business and project records
- Comply with applicable legal requirements
InnoHaus Contractors does not sell personal information.
7. Text Messaging & Mobile Information
If you provide your mobile number and consent to receive applicable text messages from InnoHaus Contractors, communications may include:
- Appointment confirmations and reminders
- Inspection or estimate information
- Project updates
- Service follow-ups
- Customer support
- Review requests
- Other communications related to your interaction with InnoHaus Contractors
Message frequency varies.
Message and data rates may apply.
You may reply STOP to opt out of applicable text messages and HELP for assistance.
Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to service providers when reasonably necessary to operate our messaging systems, provide requested services, or comply with applicable law.
8. Sharing & Third-Party Services
InnoHaus Contractors may work with trusted third-party service providers that assist with:
- Website hosting and maintenance
- Analytics
- Customer communications
- Email and text message delivery
- Scheduling and customer management
- Advertising and campaign measurement
- Data storage and security
- Payment or business administration, when applicable
These providers may receive information reasonably necessary to perform services on our behalf and are subject to their own contractual and legal privacy obligations.
Information may also be disclosed when reasonably necessary to:
- Comply with applicable laws, regulations, court orders, or legal processes
- Protect the rights, property, or safety of InnoHaus Contractors, our customers, or others
- Detect or prevent fraud, abuse, or security threats
- Complete a lawful business transaction
9. Data Security
InnoHaus Contractors uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Secure website and hosting technologies
- Access controls and authentication
- Software and platform updates
- Security monitoring
- Appropriate internal data-protection procedures
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Avoid sending highly sensitive information through ordinary email, website forms, or text messages unless specifically requested through an appropriate secure method.
10. Third-Party Links
Our website may contain links to third-party websites and services, including social media platforms, review platforms, payment services, manufacturers, or other external resources.
InnoHaus Contractors does not control the privacy practices of these third parties. Once you leave our website, your interaction with the third party is governed by that provider’s privacy practices and policies.
11. Data Retention
We may retain information for as long as reasonably necessary to:
- Respond to inquiries
- Provide and document services
- Maintain customer and project records
- Fulfill contractual obligations
- Address warranty or project matters
- Meet accounting, tax, insurance, or legal requirements
- Resolve disputes
- Protect legitimate business interests
Information that is no longer reasonably necessary may be deleted, securely disposed of, or anonymized as appropriate.
12. Your Privacy Choices & Rights
Depending on your location and applicable law, you may have certain rights concerning your personal information, which may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Manage certain cookie or tracking preferences
Some information may need to be retained when required for an active project, contractual obligation, warranty, recordkeeping requirement, legal obligation, or other permitted business purpose.
To submit a privacy request, contact InnoHaus Contractors using the contact information provided on our website.
13. Children’s Privacy
The InnoHaus Contractors website and services are intended for individuals seeking residential or commercial contracting services.
We do not knowingly collect personal information online from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.
14. Updates to This Policy
InnoHaus Contractors may update this Privacy Policy & Communication Terms periodically to reflect changes in our services, technology, business practices, or applicable requirements.
Updates will be posted on this website and identified by a revised effective date.
15. Contact Information
For questions, privacy requests, or concerns regarding this policy, please contact:
InnoHaus Contractors LLC
Website: innohauscontractors.com
Service Areas: Lubbock, West Texas & Dallas–Fort Worth, Texas
Please use the telephone number, email address, or contact form provided on our website to reach InnoHaus Contractors regarding privacy or communication requests.